Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Any used, dirty product will not be refunded. ‘Make your own cake’ categories are non refundable.

Additional non-returnable items:

• Gift cards
• Downloadable software products

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• If products were sent overseas and you have refused to pay the custom charge, you will be refunded for the product, once it’s received, except the delivery charge and any extra charges applied during the procedure of return shall be deducted from the refund.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at bramblewoodyarns22@googlemail.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at bramblewoodyarns22@googlemail.com and send your item to: Bramblewood Yarns,16 Woodthorn Close, Daresbury, WA4 6NQ.

Shipping returns

To return your product, you should mail your product to: Bramblewood Yarns,16 Woodthorn Close, Daresbury, WA4 6NQ

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at bramblewoodyarns22@googlemail.com for questions related to refunds and returns.